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Terms & Conditions
T&C Confirmation
- This E-Gift Cards are valid only at mamaearth.in (website).
- E-Gift Card cannot be exchanged for Cash / Mama Cash.
- This E-Gift Vouchers once issued cannot be returned/refunded.
- No additional offer will be clubbed with the gift cards redemption.
- Gift cards are not applicable at Offline Stores.
Q. What is the Validity of the Gift Vouchers?
A. The validity of each Gift Voucher depends on Brand to Brand and can be between minimum of 3 months to maximum of 12 months. For the exact validity, please refer to the Voucher E-Mail / Voucher SMS.
Q. Can I return / cancel a Gift Voucher which I have redeemed?
A. We regret that is not possible. Gift Vouchers once redeemed/bought cannot be cancelled or returned.
Q. My Vouchers have expired. Can I have the validity of the vouchers extended?
A. We regret that is not possible. The Gift Vouchers cannot be revalidated once expired.
Q. I’ve lost my Voucher SMS / E-Mail. Can I get my Voucher SMS / E-Mail again?
A. Yes, of course! You can call us at 1800-1033-314 or share your query at www.gyftr.com/hdfcsmartbuy/contact-us and our agents will be happy to assist you.
Q. Can I know the status of my Gift Vouchers?
A. Yes, of course! You can call us at 1800-1033-314 or share your query at www.gyftr.com/hdfcsmartbuy/contact-us and our agents will be happy to assist you.
Q. What is the estimated delivery time?
A. Since these are Instant Gift Vouchers which are delivered on your Mobile Number and E-Mail Id, estimated delivery time is 5 – 10 minutes.
2. The holder of the Mamaearth GV/e-Pay is deemed to be the beneficiary.
3. The GV can be converted into e-Pay, as per convenience of the holder.
4. Multiple GVs can be combined and added to the e-Pay balance. No additional offer can be clubbed with the GV/e-Pay redemption.
5. Only valid Mamaearth GVs/e-Pay, at the sole discretion of Mamaearth, shall be accepted for redemption.
6. The Mamaearth e-Pay balance must be linked to the registered mobile number.
7. The Mamaearth GV/e-Pay cannot be transferred to another e-Pay account, exchanged for cash/ Mama Cash, or any other form of currency.
8. The Mamaearth GV/e-Pay can be used for eligible purchases of products and services at the Mamaearth website. GV/ e-Pay is not applicable at the offline stores.
9. Mamaearth GV/e-Pay cannot be revalidated once it expires.
10.The validity of the e-Pay shall match that of the GV from which it was converted.
11. Mamaearth, GyFTR, or its affiliates shall not be responsible if the beneficiary shares the GV number, pin, or account credentials resulting in unauthorized use of the GV/e-Pay balance.
12. Mamaearth GV/e-Pay cannot be redeemed on specific block-out dates. Mamaearth reserves the right to add or delete any date at its sole discretion.
13. In case of a technical issue leading to the blockage of Mamaearth GV/e-Pay, it shall be reactivated within 72 hours.
14. Any dispute should be referred to the company from where the Mamaearth GV/e-Pay has been received, and the company s decision shall be final.
15. Mamaearth or GyFTR may terminate or suspend Mamaearth GV/e-Pay if any fraudulent or unauthorized activities are detected.
16. Mamaearth or GyFTR reserves the right to modify or update the terms and conditions of the Mamaearth GV/e-Pay at any time.
17. For any queries/issues related to Mamaearth GV/e-Pay, please raise a request at gvhelpdesk.com