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Terms & Conditions
T&C Confirmation
Q. What is the Validity of the Gift Vouchers?
A. The validity of each Gift Voucher depends on Brand to Brand and can be between minimum of 3 months to maximum of 12 months. For the exact validity, please refer to the Voucher E-Mail / Voucher SMS.
Q. Can I return / cancel a Gift Voucher which I have redeemed?
A. We regret that is not possible. Gift Vouchers once redeemed/bought cannot be cancelled or returned.
Q. My Vouchers have expired. Can I have the validity of the vouchers extended?
A. We regret that is not possible. The Gift Vouchers cannot be revalidated once expired.
Q. I’ve lost my Voucher SMS / E-Mail. Can I get my Voucher SMS / E-Mail again?
A. Yes, of course! You can call us at 1800-1033-314 or share your query at www.gyftr.com/hdfcsmartbuy/contact-us and our agents will be happy to assist you.
Q. Can I know the status of my Gift Vouchers?
A. Yes, of course! You can call us at 1800-1033-314 or share your query at www.gyftr.com/hdfcsmartbuy/contact-us and our agents will be happy to assist you.
Q. What is the estimated delivery time?
A. Since these are Instant Gift Vouchers which are delivered on your Mobile Number and E-Mail Id, estimated delivery time is 5 – 10 minutes.
2.The person who has the Luxe GV / GC is deemed to be the beneficiary.
3.These Terms & Conditions are for the electronic version of the Luxe Gift Card.
4.Luxe Gift Card is redeemable at more than 33 participatory brands across India. For locations, visit - https://luxegiftcard.com/pages/store-locator
5.Luxe Gift Card is not redeemable at airport stores.
6.Luxe Gift Card is for one time use only.
7.In case the value of the merchandise exceeds the value of the gift card, the difference shall be paid by the bearer. No refunds/credit note shall be issued for unused part of the Luxe Gift Card.
8.Protect the Luxe Gift Card to avoid misuse. Reliance Brands Limited or Qwikcilver Solutions Private Limited shall not assume any liability in case the PIN gets stolen / compromised, Reliance Brands Limited shall neither replace the Luxe Gift Card nor refund in any form.
9.Multiple Luxe Gift Cards can be used in a single transaction.
10.Once issued, Luxe Gift Card cannot be blocked.
11.Luxe Gift Card can be redeemed only against full priced merchandise.
12.To activate Luxe gift card, SMS ACT space 16-Digit Luxe Gift Card Number space 6-Digit Luxe Gift Card Pin to 9704200300
13.For balance enquiry & validity, please SMS BAL space 16-Digit Luxe Gift Card Number to 9704200300 or visit any merchant location.
14.For complete T&Cs, participating brands and store locations visit luxegiftcard.com. For bulk enquiries or assistance, contact us at info@luxegiftcard.com
15. For any queries / issues related to GV, raise a request at www.gvhelpdesk.com.