Q1. What is the Moneycontrol Gift Voucher website?

It’s a Moneycontrol-branded store where you can browse and purchase 100% digital brand gift vouchers. Payments can be made directly via UPI, Credit Card, or Debit Card. No reward points are involved on this website.

Q2. How do I access it?

From the official Moneycontrol portal, click through to the Gift Vouchers store. You can then create or log in to your account to purchase and track your orders easily.

Q3. Who is eligible for the ₹50 first-time benefit?

Newly registered customers on their first successful transaction get an instant ₹50 auto-discount, which is reflected directly in the cart. This cashback is funded by Moneycontrol and is automatically applied once per user account. No promo code is required.

(Moneycontrol reserves the right to modify or withdraw this offer at any time. Please refer to the Offer Terms & Conditions below for details.)

Q4. What payment modes are accepted?

Payments can be made via UPI, Credit Card, and Debit Card. No COD or Wallet options are available at present.

Q5. Can I buy multiple vouchers in one order?

Yes, you can add multiple brands and denominations to your cart in a single order. Availability may vary depending on the brand.

Q6. Will I be charged any additional fees?

The price displayed at checkout is inclusive of applicable taxes and chargesunless otherwise stated.

Q7. Can I get a GST invoice?

Yes, a tax invoice is available for your voucher purchase (not for the merchandise or services you later buy using the voucher). Brand partners issue invoices for the goods or services redeemed against the voucher.

Q8. How and when will I receive my voucher?

Delivery is digital—typically instant—via SMS or Email, and the voucher will also be visible under My Orders. In rare cases, it may take up to 24 hours due to network or partner delays.

Q9. I didn’t receive my voucher. What do I do?

First, check your spam or promotions folder and your My Orderssection. If the voucher is still missing after 30 minutes, contact www.gvhelpdesk.com with your order details for assistance.

Q10. Where can I use my voucher?

Each brand’s voucher is redeemable according to its own terms, whether online or in-store, eligible categories, or excluded SKUs. Please read the brand’s T&Cs on the product page carefully before purchasing.

Q11. Do vouchers expire? Can I extend the validity?

Yes, each voucher has a validity date mentioned on the product page and in the voucher email/SMS. Extensions of validity are generally not possible.

Q12. Can I do partial redemption?

It depends on the brand. Some allow multiple redemptions until the balance is exhausted; others require one-time use. Please read the brand-specific T&Cs for details.

Q13. Can I club vouchers with other offers/coupons?

Brand rules apply. Some brands allow stacking with ongoing sales or promotions; others do not. Please check the brand T&Cs before purchasing.

Q14. Can I use a gift voucher to purchase other gift cards?

Most brands prohibit using a gift voucher to buy another gift voucher or wallet load. Please refer to the brand T&Cs for restrictions.

Q15. Can I cancel or return a voucher?

Digital vouchers are non-returnable and non-cancelable once delivered. Purchases are final, except in cases of non-delivery or proven defects (see Q16).

Q16. What if my voucher code is invalid/expired on arrival?

Contact www.gvhelpdesk.com with screenshots and your order ID. After verification with the brand, the voucher will be replaced or refunded as applicable.

Q17. My payment was successful, but I didn’t receive a voucher.

Occasionally, banks or gateways may delay confirmations. If the voucher is not delivered within 30 minutes, reach out to support. If the transaction failed at the bank/gateway but was debited, the bank usually reverses the amount to your source account within 5–7 business days.

Q18. Do I need an account to purchase?

Yes—registering an account helps ensure vouchers are delivered securely and allows you to track your orders easily.

Q19. What if I entered the wrong email/phone?

Contact support as quickly as possible. If a voucher is delivered to the wrong or unauthorized recipient due to incorrect details you provided, reversal may not be possible.

Q20. What if my voucher is lost or shared accidentally?

Treat vouchers like cash. We cannot replace or refund vouchers that have already been delivered, redeemed, lost, or shared accidentally.

Q21. How does the ₹50 auto-discount work?

On your first successful transaction after registration, a ₹50 discountis automatically applied to your cart. This benefit is valid once per user only. No minimum cart value is required unless otherwise mentioned on the website.

Q22. Can Moneycontrol change this offer?

Yes. Moneycontrol may modify, suspend, or withdraw this offer at any time without prior notice.

Q23. How do I reach support?

You can write to www.gvhelpdesk.com. Please keep your order ID handy for faster assistance.