FAQs
Q. What is www.gyftr.com/edgerewards ?
A. www.gyftr.com/edgerewards is an Online Platform for Axis Bank customers to buy Instant Gift Vouchers of 180+ Brands across various categories like Fashion, Dining, Electronics, E-Commerce, Wellness, Groceries, and more.
Q. How do I buy Gift Vouchers?
A. Please follow the below-mentioned steps to buy Gift Vouchers from your favourite brands:
- Login to your account using your mobile number and email ID.
- Open the brand page of your choice.
- Select the denomination and quantity of the voucher.
- Agree to "Terms & Conditions" and click on "Buy Now" if you wish to checkout.
- In case you wish to continue shopping, keep exploring through your favourite brands, and keep adding the Vouchers. Click on "View Cart" to see the brands you have added to your cart. You can checkout from either the brand page or the cart page.
- Voucher will be delivered to your registered mobile number and email ID (login credentials). In case you want to send the voucher to alternate mobile number and email ID, you can change the details on the cart page.
- Make the payment using your eligible Axis Bank Credit Card or Debit Card.
- The Gift Vouchers of the chosen brand(s) will be instantly sent on your mobile number and email ID.
Q. What are GyFTR Coins?
A. GyFTR Coins is the benefit given to customers in the form of digital currency that is accrued in the wallet enabled on website www.gyftr.com/edgerewards
Q. Where are the GyFTR Coins credited?
A. The GyFTR Coins are credited into the wallet linked to your account on website www.gyftr.com/edgerewards
Q. How do I link my GyFTR Coins to the wallet enabled on www.gyftr.com/edgerewards website?
A. The GyFTR Coins are linked automatically to your account created on www.gyftr.com/edgerewards website. There is no separate action required.
Q. What is the TAT within which my GyFTR Coins are credited into my wallet linked on Gift EDGE website?
A. GyFTR Coins are credited instantly into the wallet linked to your account on Gift EDGE website for all successful transactions. However, the maximum time for awarding GyFTR Coins is 7 days from the date of transaction.
Q. Can I link my GyFTR Coins with Axis Bank EDGE REWARD
A. No. GyFTR Coins can only be used to make purchases from Gift EDGE website www.gyftr.com/edgerewards
Q. Can I convert my GyFTR Coins into Axis Bank EDGE REWARD Points/Miles?
A. No. GyFTR Coins cannot be converted into Axis Bank EDGE REWARD Points/Miles.
Q. Where can I use the GyFTR Coins?
A. GyFTR Coins can be used to purchase Gift Vouchers from website www.gyftr.com/edgerewards GyFTR Coins cannot be used outside the ecosystem of Gift EDGE website (www.gyftr.com/edgerewards)
Q. Can I convert my GyFTR Coins into cash?
A. No. GyFTR Coins is a digital currency & can be used to make purchases on Gift EDGE website only (www.gyftr.com/edgerewards)
Q. What GyFTR Coins will I be earning on each brand?
A. Different GyFTR Coins can be earned on each brand listed on Gift EDGE website. To check details, simply visit the brand page.
Q. Are GyFTR Coins transferable?
A. No. GyFTR Coins are non-transferable and cannot be converted into cash.
Q. What is the maximum capping on earning GyFTR Coins in a month?
A. There is no capping on earning GyFTR Coins.
Q. Which transactions are eligible for this offer?
A. The Offer is valid on eligible EDGE REWARD Axis Bank Credit and Debit Cards. Offer is not valid on NetBanking, Commercial Cards, Cash / Card on delivery, EMI, Co-Brand Credit Cards and Corporate Cards of Axis Bank
Q. I have received the Gift Voucher. Can I give it to someone else?
A. Of course, you can. Simply forward the Voucher SMS or E-Mail to whom you want to give the Gift Voucher to.
Q. Where can I redeem the Gift Vouchers available on Gift EDGE website www.gyftr.com/edgerewards ?
A. The Gift Vouchers purchased from Gift EDGE website can be redeemed on brand website / brand outlet depending upon the voucher type. Some Gift Vouchers can be redeemed online & some at stores. You can check details on respective brand pages.
Q. Where can I locate the Outlet?
A. Gift Vouchers can be used at all listed outlets. You can find the outlet nearest to you at the “Store Locator” section of the Brand Page.
Q. I am at the store and the cashier is not accepting the Gift Voucher. What should I do?
A. Don't worry. Call us at 1800-1033-314 and we will resolve your issue instantly.
Q. My Gift Voucher can only be used Online but it is showing as “Invalid”. What should I do?
A. Don't worry. There are a few quick self-help checks that you should try:
- Check for the correct redemption process at the “How to use” section of the Brand Page.
- If the steps are correct and if it is still showing as “Invalid”. Don't worry, Click here to raise your concern and our team shall resolve your query as early as possible.
Q. My Gift Voucher can only be used Online but it is showing as “Consumed”. What should I do?
A. Don't worry, Click here to raise your concern and our team shall resolve your query as early as possible.
Q. My Gift Voucher has expired, and I could not use it in due time. What should I do?
A. Gift Vouchers cannot be revalidated once expired. We always emphasize our customers to use the Gift Vouchers within the validity period.
Q. Can I use my Gift Voucher online?
A. It varies from Brand to Brand. While brands like Amazon, Flipkart, PVR, Ola, Myntra, Tata Cliq, etc. can only be used online. Brands like Bata, Pantaloons, Jack & Jones, Marks & Spencer etc. can only be used at Stores. Brands like Prestige, Shoppers Stop, Croma, Kama Ayurveda, Skechers etc. can be used both Online and at Stores. Please visit the Brand Page to check the usage of Voucher for Online / In Store etc.
Q. I have multiple Gift Vouchers and want to club all my Vouchers. What should I do?
A. Clubbing of Gift Vouchers is not allowed. We request our customers to check “Important Instructions” on respective bran pages for details.
Q. How many times a Gift Voucher can be used?
A. Most of our Gift Vouchers are one time use vouchers only. For more detailed information, please refer to the respective Brand Pages.
Q. Brand or Denomination of my choice is not available. What should I do?
A. The listing of Brands on Gift EDGE website www.gyftr.com/edgerewards is dynamic and the brands & denominations are available as per the availability of inventory. While we try our best to ensure stock availability, in the event you don't find a voucher denomination of your choice, we advise you to wait for a while and try again. Usually, we restock our inventories within 48-72 hours.
Q. Will I also receive a Physical Voucher?
A. All Gift Vouchers purchased from Gift EDGE website (www.gyftr.com/edgerewards) are digital in nature & are delivered as SMS / E-mail. No physical voucher is sent.
Q. How many Gift Vouchers can I use in 1 Transaction?
A. This varies from Brand to Brand. Please visit the “Important Instructions” section of the Brand Page for more detailed information.
Q. I'm getting an error “Transaction Failed” What should I do?
A. There can be a possibility of you entering wrong details or maybe the online transactions are not enabled on your card. Please check that first. If you still are facing an issue, Click here and raise your concern and our team shall resolve your query as early as possible.
Q. The amount is debited from my account but the order is not successful. What should I do?
A. Don’t worry, your money is safe with us. In such instances, the orders usually are processed within 24 hours. If we have received the payment and the order is still not processed within 24 hours, the payment will be refunded back to your source account within 3-5 business days.
Q. I have not received my Gift Vouchers yet. What should I do?
A. This can happen occasionally due to network issues. Here is what you can do:
- Check if you have received the Voucher E-Mail. This can go to your SPAM / JUNK mailbox too.
- Click here & use 'I WANT TO RESEND MY VOUCHER' option to resend your gift vouchers.
Q. How can I check the status of my Gift Vouchers?
A. Click here & use 'I WANT TO CHECK MY VOUCHER STATUS' option to for checking status.
Q. I have lost my Voucher E-Mail / SMS. What should I do?
A. Please use the Chat Bot on our Website and follow the steps to get the lost Vouchers back in your SMS Inbox / E-Mail Mailbox, Click here .
Q. I purchased a Voucher by mistake. What should I do?
A. Unfortunately, the Gift Vouchers once purchased cannot be blocked / cancelled.
Q. How can I use my Gift Voucher?
A. Not only our Gift Vouchers are delivered instantly, but they are also easy to use. Check for the redemption process at the “How to use” section of the Brand Page.
Q. What is the validity of Gift Vouchers?
A. The validity of each Gift Voucher varies from Brand to Brand. Please refer to your Voucher E-Mail / SMS for the actual validity of your Gift Voucher.