1. Can I send my Gift Vouchers to someone else?
Absolutely! Just share the voucher SMS and Email with the intended recipient to gift your voucher effortlessly.

2. What if the cashier doesn’t accept the Gift Voucher?
Don’t worry! Just dial 18001033314 and we'll take care of it for you.

3. How do I locate the store?
You can utilize vouchers at any participating outlet. Locate the nearest one on the respective brand's page.

4. Can I use my Voucher online?
It depends on the brand. Some brands are only available online such as Amazon and Flipkart. Others like Apollo Pharmacy and Skechers are available both online and in stores. Other brands like Pantaloons, Prestige, etc. can be used in offline stores. For more information, please visit the brand name page on our website.

5. My Voucher can only be used online but it says that the voucher code is invalid. What should I do?
Here are some simple steps to troubleshoot:
● Make sure you're following the right redemption process. Find it on the brand's page.
● If the steps are correct but you're still getting an error, contact the brand's helpline no.

6. My Voucher can only be used online but it says that the voucher is consumed. What should I do?
Please reach out to the helpline number of the brand.

7. My Voucher has expired. What should I do?
The main focus is always to redeem the vouchers within the given validity period. The validity period cannot be extended.

8. Is it a physical Gift Voucher?
No, the Gift Vouchers are not physical. You will receive your Gift Vouchers via SMS, WhatsApp, and email.

9. The brand or denomination of my choice is not available. What should I do?
The catalog is up-to-date and the brand/denomination is displayed on the website based on the stock availability. While we do our utmost to guarantee stock availability, if you do not see a voucher denomination that matches your requirements, we suggest you wait for a few days and then try again.

10. I haven’t received my Gift Voucher. What should I do?
If you haven't received your vouchers:
● Check your email, including spam/junk folders.
● If not, wait an hour after placing your order. If you still haven’t received your voucher(s), call 18001033314 for help.
● Visit https://www.gyftr.com/sbicard/contact-us and resend the voucher.
● Customer can go to the Order History, find the specific order, and click Resend.

11. How can I check the status of my Voucher?
Just go to gyftr.com/sbicard/contact-us and enter your voucher number at the top of the page where it says "Check my voucher details." You'll see info like balance and expiry date. If it's already used, it'll show as consumed. Note: This feature is available only for select Brand Gift Vouchers.

12. Can I return my Gift Voucher?
Unfortunately, these are non-returnable vouchers.

13. How can I use my Voucher?
Our vouchers are not only delivered instantly but also easy to use. To use a store voucher, just show it at the cash counter during payment. The voucher amount will be deducted from your bill, and you can pay the rest with cash or a card. Remember, these vouchers can only be used once, so make sure to use them wisely.

For online redemptions, visit our website and follow the redemption steps listed on the brand page. You can also check out helpful video tutorials on our YouTube channel. Subscribe to stay updated with the latest videos for easy understanding.

14. For how long is my Gift Voucher valid?
The validity of each Gift Voucher varies from brand to brand and can be between 3 months to 12 months. For the exact validity, please refer to your Voucher Email or SMS.

15. How to buy a Gift Voucher from SBI Card?
To purchase a Gift Voucher, follow the below-mentioned steps:

● Visit the SBI Card App (Download through www.sbicard.com/mobile-app). Go to the E-Store section and click on Instant Gift Vouchers.
● Login using your registered mobile number.
● Select the category you want to shop from and choose your preferred brand.
● You can also use the Search Bar to find your favorite brand.
● Select the Voucher from the brand page and choose your preferred denomination.
● Click on Add to Cart and check the Voucher details.
● Click the Buy Now option and pay using your SBI Credit Card.
● Your Voucher Code will be sent to you instantly on your registered mobile number via WhatsApp, SMS, and email.

Frequently Asked Questions (FAQs) - GV Coins Loyalty Program

1. Who is eligible to participate in the GV Coins Loyalty Program?
- The GV Coins Loyalty Program is exclusively available for SBI Credit Cardholders

2. How can I earn GV Coins?
- Customers can earn GV Coins, ranging up to 10%, based on the transaction amount while making a purchase using their SBI Card/TATA Card.

3. What is the earning and redemption ratio of GV Coins to Rupees?
- The earning and redemption ratio of GV Coins to Rupees is 1:1, though this ratio is subject to change without prior notice.

4. How long are GV Coins valid?
- GV Coins are valid for 6 months from the date of credit and cannot be revalidated once they expire.

5. When will GV Coins be credited to my account?
- GV Coins will be instantly credited to the SBI Card wallet immediately after the voucher is delivered.

6. Where can I redeem GV Coins?
- GV Coins earned can be utilized to purchase vouchers from various brands on the https://www.gyftr.com/sbicard platform.

7. Can I transfer or gift my GV Coins to someone else?
- No, GV Coins are non-transferable and can only be redeemed by the account holder in the Gyftr platform through SBI Card App.

8. Can I earn GV Coins by using GV Coins for purchases?
- No, GV Coins cannot be earned through the purchase of Gift Vouchers using GV Coins, either in full or partially.

9. Are there any exclusions for GV Coins redemption?
- Yes, GV Coins are not applicable for the redemption of Amazon Pay.

10. How can I contact customer support for GV Coins-related queries?
- Queries can be raised and requests can be submitted at https://www.gyftr.com/sbicard/contact-us. Responses will be provided within 3 working days.

11. Is the value of GV Coins subject to change?
- Yes, the value and earnings of the coins are subject to change without prior notice.

12. Can GV Coins be converted to cash or used as a substitute for cash?
- No, GV Coins cannot be converted to cash or used as a substitute for cash.