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FAQs

What is PAYBACK Voucher World?

PAYBACK Voucher World is a part of PAYBACK’s Loyalty Initiative for all PAYBACK customers. At Payback Voucher World, you can redeem your PAYBACK Points against the Instant Gift Vouchers of 125+ Brands across categories like Apparel, electrnices, e-com, travel, home needs and more.

The section allows you not only to redeem points but also earn points, get deals, discounts and more.

What does the term Instant means?

The term Instant means that you will get your Voucher within minutes on your Linked Mobile Number / E-Mail Id. No Physical Voucher is required or couriered.

How do I redeem my PAYBACK Points?

  • Login to your Account by using your PAYBACK Card Number / Linked Mobile Number and PAYBACK PIN.
  • Explore your favorite Brands and select brand, denomination and quantity of your choice.
  • Select your mode of payment (Points Only , Points + Cash or Cash only )
  • Agree to the Terms & Conditions and click on Add to Cart if you wish to check out. In you want to continue click on Redeem Now.
  • Fill in your basic details like Name and E-Mail Id
  • Your Gift Voucher will be delivered to your Linked Mobile Number and E-Mail Id in next 5 minutes.

How do I reset my PAYBACK PIN?

Click on Login on the top-right corner. Click on Forget PIN. Enter your PAYBACK Card Number / Linked Mobile Number and Submit. Your new PAYBACK PIN will be sent to your Linked Mobile Number instantly.

How can I check my PAYBACK Points Balance?

You need to Login for knowing your PAYBACK Points Balance. Click on the Show Points Floating Red Button on the bottom-right corner. Enter your PAYBACK Card Number / Linked Mobile Number and PAYBACK PIN and click on Login. Your PAYBACK Points will then appear on that red button.

Where do I see my past transactions?

Click on “My Transactions” in the menu on the top right of the page. You will see all your past transactions there.

You also have options to check voucher status and resend vouchers to yourself on your linked mobile no and email in the same menu.

What is the Validity of the Gift Vouchers?

The validity of each voucher is different and can be between 3 months minimum to 12 months maximum. For the exact validity of your Gift Voucher, please refer to your Voucher E-Mail and SMS.

Where are all these Gift Vouchers accepted?

These vouchers are accepted either at retail stores or online depending upon the voucher type. For example, Amazon, Dominos Online are accepted online. You just need to enter the voucher code at payment stage to use your voucher to pay the bill.

All retail vouchers such as Levis, Marks & Spencer, Lifestyle, Benetton, Mainland China etc get accepted at retail stores. Some vouchers like Shoppers Stop and Archies get accepted both online and at the retail stores. You just need to show the voucher code in email or sms to the cashier to use the voucher against your bill.

While our attempt is to ensure that all the outlets should accept the vouchers but due to some business / technical reasons a few Brand Outlets may not be able to accept the vouchers. Check the Outlet from the Outlet Locator at all the Brand Pages to know which all outlets accepts the vouchers.

Can I return / cancel a Gift Voucher which I have redeemed?

Regret that it is not possible. Gift Voucher once redeemed / bought cannot be cancelled or returned.

My vouchers have expired. Can I have the validity of the vouchers increased?

Regret that it is not possible. The Gift Voucher cannot be revalidated once expired.

I’ve lost my Voucher SMS & E-Mail. Can I get my Voucher SMS and E-Mail again?

Yes of course! Click on “Resend my Voucher” under the Customer Care section on the top-right corner. Enter your Linked Mobile Number and E-Mail Id and your last 5 Valid Gift Vouchers will be sent to your Mobile Number and E-Mail Id in next 5 minutes. Alternately, you may also call at 078270 03910 or write to help.payback@GyFTR.com and our Agents will be happy to assist you.

Can I know the status of my Gift Vouchers?

Yes of course! You will have to Login into your PAYBACK Account to know the status of your Gift Vouchers. Login to your Account by using your PAYBACK Card Number / Linked Mobile Number and PAYBACK PIN. Click on your “Check My Voucher Status” under the Card Number tab on the top-right corner. Enter your Voucher Number and click on CHECK NOW! Alternately, you may also call at 078270 03910 or write to help.payback@GyFTR.com and our Agents will be happy to assist you.