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FAQs

I have received the voucher. Can I give it to someone else?

Of course, you can! Simply forward the voucher SMS and Email to whom you want to give the voucher to.

Where can I locate the outlet?

Vouchers can be used at all listed outlets. You can find the outlet nearest to you at the outlet locator section of the brand page.

I am at the store and the cashier is not accepting the voucher.

Do not worry! Simply reach the chat bot and it will resolve your queries for you.

My voucher can only be used online but it shows up as invalid. What should I do?

There are a few quick self-help checks that you should look at –

  • Are you following the correct redemption process? Check for the correct redemption steps at the brand page on https://www.gyftr.com/instantvouchers/ as ‘How To Redeem’.
  • If the steps are correct and the error is invalid voucher code, please reach out to the helpline number of the brand. Click here to find the helpline number of your preferred brand.
My voucher can only be used online but it shows up as consumed. What should I do?

Please reach out to the helpline number of the brand. Click here to help you out with such cases.

My voucher expired during COVID-19 lockdown. How do I use it now?

Do not worry! We have you covered. Here is what you should do –

For Book My Show vouchers – please click here and enter your details. BMS will update the validity of your vouchers within 7 days.

For Lifestyle, Shoppers Stop, Max & Westside, please visit the customer service desk of the nearest outlet and they will extend the validity of your vouchers.

For Amazon, Flipkart, Myntra, Ferns & Petals, please contact the customer service team of these brands and they will be able to assist you with extension of validity.

For any other brand apart from one’s listed above, please reach out to us at https://gyftr.com/instantvouchers/contact-us and our team will assist you with the validity extension.

My vouchers are expired, what should I do?

The emphasis is always on redeeming the vouchers during the validity period. Extension of validity is not possible.

Can I use my vouchers online?

It varies from brand to brand. While brands like Amazon, Flipkart, Myntra etc. are only accepted online, other brands like Bata, Pantaloons and prestige that can be used both online and at a store. Please visit the brand page on https://www.gyftr.com/instantvouchers/ for exact details as important instructions.

I want to club my multiple vouchers into one. What should I do?

This is possible in certain circumstances. Please visit https://gyftr.com/instantvouchers/contact-us and enter your details. Simply select the brand name, choose request under Purpose and check if the ‘detailed out’ section gives an option of “I want to club my GVs”. If the brand of your choice allows clubbing of vouchers, you can raise a request there and we will quickly resolve that for you.

How many times can a voucher be used?

Per se, most of our vouchers are one-time use. please refer to the terms and conditions on the brand page at https://www.gyftr.com/instantvouchers/ for detailed information as important instructions.

Brand or Denomination of my choice is not available. What should I do?

The catalogue is dynamic, and brand/denominations are available on the website basis the availability of inventory. While we try our best to ensure stock availability, in the event you don’t find a voucher denomination of your choice, we advise you to wait for a while and try again. Usually we can restock within 48 hours.

Is there a physical voucher?

That is the beauty of our vouchers. The one thing that no one forgets when they go out is their phones and these instant vouchers are always handy with you in your SMSs. Since there is no need to carry any additional physical gift card, no physical voucher is issued.

How many vouchers can I use in one transaction?

This varies from brand to brand. Please visit the brand page on https://www.gyftr.com/instantvouchers/ for exact details as important instructions as important instructions.

I am getting the error “Transaction Failed due to Risk”. Why is that and what should I do?

This essentially means that your transactions are following a pattern that are not in line with our internal risk assessment. Unfortunately, you would not be able to use this card for future purchases with us. We regret the inconvenience.

The amount is debited from my account however, the order is not successful.

Do not worry! Your money is safe. In such instances, the orders are usually processed within 24 hours. If we have received the amount and the order does not get processed, the amount is reversed back to your account within 3-5 working days.

I have not received my vouchers yet.

That can happen occasionally due to network issues. Here is what you can do –

  1. Check if you have received the voucher email. This can go to your junk/spam mailbox too.
  2. If yes, simply reach the chat bot and it will resolve your queries for you.
  3. If the vouchers are not on email, please wait for an hour after you have processed your order and follow the steps above. If you do not receive your vouchers even after an hour, simply reach the chat bot and it will resolve your queries for you.
How can I check the status of my vouchers?

Simply log on to gyftr.com and enter your voucher number on the voucher details section on top of the page. You will be able to see the voucher details like balance and expiration date. If the voucher is already used, it will show up as consumed.

I have lost my voucher SMS/email. What should I do?

We have you covered here! simply reach the chat bot and it will resolve your queries for you, and the last 5 vouchers issued to you will be resent to your number. Alternatively, visit https://gyftr.com/instantvouchers/contact-us and use the ‘Resend my Voucher’ section of this page.

I want to return/cancel a voucher I purchased.

Unfortunately, these are non-returnable vouchers.

How can I use my voucher?

Not only are our vouchers delivered instantly, but they are also very easy to redeem. A voucher that can be used at a store simply needs to be presented at the cash counter at the time of billing. The voucher amount is adjusted and the remaining amount of bill, if any, will need to be paid in cash/card. Please note that these are one time use vouchers. To make the most of it, try using vouchers if the billing value is equal to or more than the voucher amount.

For online redemptions, please visit the brand page on HDFC Smartbuy and check the steps of redemption.

We also have some videos of major brands on our YouTube page. Please visit bit.ly/3kPXSJs and subscribe to our channel and get to see the easy-to-understand video tutorials of various brands. We ensure that up to date videos are made available for your reference.

What is the Validity of the Gift Vouchers?

The validity of each Gift Voucher varies from brand to brand and can be between 3 months to 12 months. For the exact validity, please refer to your Voucher Email or SMS.